Reply To: Shipment Temperature Record Looks Incomplete

[analucia.cianni@minafter.com]

Cold-chain paperwork is easiest for me to review when the shipment itself arrived normally and only one part of the record looks incomplete, so I keep Lineage customer service beside the shipment ID, delivery date, missing temperature window, and receipt time. I’d also keep the route paperwork handy because it shows where the gap sits during the trip. On similar deliveries, separating the product condition from the monitoring record made the question much clearer. I’d ask whether a fuller temperature log can be supplied for that leg rather than treating the accepted shipment as a lost or damaged load.