Field Service

The Ball & Chain of Field Service

Meeting customer’s expectation, ensuring high level of satisfaction and retention has always been the mainstream focus for all service-related business. Yet companies faced challenges to balance between profit and cost invested to maintain high level of service quality, efficiency & coverage.

Maintaining effective 3-ways communication between customers, office and field service staffs has proven to be one of the major factors for successful and satisfactory service delivery.

Records & Documentation

  • Paper based filing of essential documents in multiple locations managed by different departments

Contractual Fulfilment

  • What services are covered by contract
  • How many PMs are there and are they completed?
  • Free or chargeable?

Scheduling & Dispatch

  • Who are available to take the service tasks?
  • Which customers and what to prepare next week/month?
  • Do I have the service item/parts available?

Contractual Profitability

  • Is the service contract profitable?
  • How much are we spending on parts and labour?
  • Is the equipment beyond economical serviceability?

Breaking the Chain

A full backend system to properly record and track service contracts, and efficiently generate and assign service tasks to fields service staffs via Field Sales App. Digitalization of field service reports and fully replace pen and paper processes. Maintaining high level of data accuracy needed for Contract P&L reporting.

Designed to work in all conditions online/offline modes.

Time in/Time out for Service Record

Service/Repair Status Update With Attached Images

Generate Digital Service Report

Generate Digital Service Report

E- Signature or iSTAMPz by customer

Upload service report & update service history

What Our Clients Say

Mr. Lewis

Project Manager (FMCG)

“It was a strategy that we think it will not work at first because we are worry about the latency of our employees, however Orangekloud has help developed a very simplified APP for our users and it integrate seamlessly back to our MS Dynamics which improves our operation efficiency.”

Ms Tricia

Chief Financial Controller (FMCG)

“With the increasing demand of putting our fresh bake loaf on every shelves in our customer outlets, I am glad to have a simple app designing platform for us to transform our delivery process into a painless yet powerful unique app that integrates seamlessly back into our back-end system; and customer’s system ”

Mr. Bob

Managing Director(Field Service)

“The solution helps us to redesign entire workflows and job scope for our business. No more loss of paper document, manual paperwork and miscommunication for employees. Our field technicians has a clear visibility of their daily schedule.”

Ms. Tang

Project Manager(Construction)

“Speed is a deciding factor in our warehouse operation and we needed something that is mobile hence Orangekloud has reached out to us and offer us eMOBIQ™ and the results were amazing though we have issues during our implementation but their team are very committed to our success…”